Tag: AI in Related Fields

Crowdy.AI chatbot, equipped with advanced artificial intelligence technologies, is able to easily integrate with CRM systems, social networks and messengers, providing businesses with centralised control over all customer communications. This enables the company to manage all interactions with customers from a single interface, automate the processing of requests and increase the level of personalisation of communication, as well as save all contacts in a single database.

Integration with CRM-systems allows the chatbot not only to record every interaction with customers, but also to automatically update customer data, add new leads, segment the audience and set up personalised marketing scenarios. Popular CRM solutions such as Salesforce, HubSpot, Bitrix24, Zoho CRM and others are supported. As a result, managers get access to the full history of communication with each customer, and the company can manage the sales funnel more efficiently. The chatbot is able to qualify leads independently by asking clarifying questions and passing hot requests to the sales department, which significantly reduces the time to process requests and significantly improves the quality of processing.

Integration with social networks (Facebook, Instagram, LinkedIn, Twitter) makes it possible to conduct dialogues directly in comments or via private messages. This allows you to quickly respond to user requests, increasing engagement and trust in the brand. For example, if a customer leaves a comment under a publication, the chatbot can automatically offer him to go to private messages and continue the dialogue in a convenient format. The bot can also automatically send welcome messages to new subscribers and offer them personalised promotions or useful information.

Connecting to messengers (WhatsApp, Telegram, Facebook Messenger, Viber) expands communication channels and allows customers to interact with businesses on platforms that are convenient for them. A chatbot can answer questions, inform about the status of orders, send reminders and even process payments directly in messenger, which greatly simplifies the communication process and makes the service more accessible.

Unified customer data management is one of the key benefits of integration. All information about customers, their requests, preferences and communication history is collected in a single system, which allows not only to increase the level of personalisation, but also to build more precise interaction strategies.

Ultimately, the integration of Crowdy.ai chatbot with CRM, social networks and messengers allows companies to significantly improve the quality of service, increase the speed of enquiry processing, increase conversion rates and reduce customer support costs. This approach makes interaction with the brand more convenient and efficient for customers, while for businesses it opens up new opportunities to optimise processes and increase profits.

The Crowdy chatbot is your perfect 24/7 customer support assistant

In modern business, customer service plays a key role in building trust and loyalty. However, providing quality support 24/7 is a complex and costly task, especially for companies operating in the international market. The Crowdy chatbot is an innovative solution that allows you to automate customer service, increase the number of requests from your website and reduce staff costs.

Customer expectations are growing: users want instant answers at any time of day or night. The Crowdy chatbot replaces operators at the first stage of communication, promptly answering queries and helping customers find the information they need. This is especially important for online shops and services that accept orders around the clock, financial and legal companies where customers expect instant advice, and service companies that need to respond quickly.

In addition to customer support, the Crowdy chatbot acts as an effective tool to increase conversions. It welcomes visitors and offers help in choosing services or products, captures contact details of potential customers, sets up to collect information about user preferences, helping businesses to better understand their audience, and encourages customers to make an application on the site or make a purchase.

Automating routine processes reduces the burden on support staff, eliminating the need to maintain a large staff of operators. As a result, companies save on labour costs, especially at night, staff can focus on more complex tasks, and human error and delayed responses are eliminated.

One of the key benefits of the Crowdy chatbot is its ability to communicate with customers in over 30 languages. This is especially useful for international companies with customers from different countries, businesses operating in the travel industry, as well as online platforms and marketplaces where customers speak different languages.

Each Crowdy chatbot is developed with the company’s specifics in mind – it is not just a template solution, but an intelligent assistant that is customised for communication scenarios corresponding to business processes, integrated with CRM and other company systems, as well as adapted to changes in the business and updated in accordance with new tasks.

Using a Crowdy chatbot is a strategic advantage that gives your business 24/7 customer support without the need for more staff, increased leads through proactive communication, cost optimisation by eliminating the cost of night shifts and extra staff, and customer satisfaction with instant answers and support. The Crowdy chatbot is not just a tool, but a full-fledged digital employee who works for you 24/7, increasing profits and improving customer service. Ready to innovate your business? Contact us today!

The Nobel Prize in Chemistry was awarded for outstanding achievements in protein structure research. The laureates were American scientist David Baker and British researchers John Jumper and Demis Hassabis for their contribution to the “unravelling of the code of protein structures.” David Baker was recognised for devising methods to create entirely new types of proteins, an accomplishment scientists had thought to be all but impossible. These new techniques have been exploited to open new horizons in biochemistry and medicine.

On the other hand, John Jumper and Demis Hassabis developed an advanced artificial intelligence model for predicting the complex structures of proteins. The base of this neural network was launched back in 2020, and it represents a serious breakthrough in computational modelling. It has wide applications in areas such as pharmaceuticals and biotechnology.

In this way, David Baker’s 2003 research and the British’s development of neural networks are the cornerstones in understanding and applying protein science. These new developments will deepen our understanding of biological processes at the molecular level and open new perspectives for drug and therapeutic development.

The Nobel Prize in Physics went to US scientist John Hopfield and British researcher Geoffrey Hinton for outstanding work in machine learning. John Hopfield was credited with inventing an associative neural network capable of rebuilding whole images from partial, broken, or otherwise corrupted versions. This technology has developed extensive research on how the brain processes information and reconstructs memories.

While Geoffrey Hinton received the same prestige for creating a recurrent neural network that helped greatly in recognizing and analysing specific elements in images and sequences of data, his work during that time has served as the backbone of modern natural language processing methods and those of computer vision.

Their work in the 1980s was foundational to the entire recent boom in AI, both in technological and conceptual underpinning for diverse directions of development in this area. These achievements testified not only to the great role of theoretical research in basic physics and computer science but also underlined the strength of an interdisciplinary approach to scientific discovery.