Crowdy.AI chatbot, equipped with advanced artificial intelligence technologies, is able to easily integrate with CRM systems, social networks and messengers, providing businesses with centralised control over all customer communications. This enables the company to manage all interactions with customers from a single interface, automate the processing of requests and increase the level of personalisation of communication, as well as save all contacts in a single database.
Integration with CRM-systems allows the chatbot not only to record every interaction with customers, but also to automatically update customer data, add new leads, segment the audience and set up personalised marketing scenarios. Popular CRM solutions such as Salesforce, HubSpot, Bitrix24, Zoho CRM and others are supported. As a result, managers get access to the full history of communication with each customer, and the company can manage the sales funnel more efficiently. The chatbot is able to qualify leads independently by asking clarifying questions and passing hot requests to the sales department, which significantly reduces the time to process requests and significantly improves the quality of processing.
Integration with social networks (Facebook, Instagram, LinkedIn, Twitter) makes it possible to conduct dialogues directly in comments or via private messages. This allows you to quickly respond to user requests, increasing engagement and trust in the brand. For example, if a customer leaves a comment under a publication, the chatbot can automatically offer him to go to private messages and continue the dialogue in a convenient format. The bot can also automatically send welcome messages to new subscribers and offer them personalised promotions or useful information.
Connecting to messengers (WhatsApp, Telegram, Facebook Messenger, Viber) expands communication channels and allows customers to interact with businesses on platforms that are convenient for them. A chatbot can answer questions, inform about the status of orders, send reminders and even process payments directly in messenger, which greatly simplifies the communication process and makes the service more accessible.
Unified customer data management is one of the key benefits of integration. All information about customers, their requests, preferences and communication history is collected in a single system, which allows not only to increase the level of personalisation, but also to build more precise interaction strategies.
Ultimately, the integration of Crowdy.ai chatbot with CRM, social networks and messengers allows companies to significantly improve the quality of service, increase the speed of enquiry processing, increase conversion rates and reduce customer support costs. This approach makes interaction with the brand more convenient and efficient for customers, while for businesses it opens up new opportunities to optimise processes and increase profits.