On 10 July, Crowdy team will hold a conference on Artificial Intelligence in Business and Customer Service at Navigator maja, Laeva 2, Tallinn.
Crowdy Conference Programme
Date: 10 July 2025
Venue: Navigator maja, Laeva 2, Tallinn
Time: 16:00
Introduction
The history of artificial intelligence (AI) traces back to the mid-20th century, beginning with foundational ideas by pioneers like Alan Turing. In 1950, Turing introduced the Turing Test to assess a machine’s ability to exhibit human-like intelligence. The 1950s and 60s saw initial successes, including early chess programs and problem-solving systems, but the field entered a period of stagnation in the 1970s due to unmet expectations and reduced funding – known as the first “AI winter.” A resurgence occurred in the 1980s, driven by expert systems that emulated human decision-making in specific domains. The 1990s and early 2000s brought advances in machine learning and integration with robotics and affective computing. Since 2010, the rise of big data, improved algorithms, and enhanced computational power have fuelled a new era, with deep learning and neural networks enabling breakthroughs in speech and image recognition, natural language processing, and autonomous systems. Today, AI is deeply embedded in everyday life-impacting healthcare, commerce, transportation, and more. It continues to evolve rapidly, moving from theoretical potential to practical, transformative technology across countless sectors.
AI in Business
Artificial intelligence is revolutionising the business world by automating processes, enhancing decision-making, and improving customer experiences. Companies use AI to analyse vast amounts of data, predict consumer behaviour, optimise supply chains, and personalise marketing strategies. Chatbots and virtual assistants streamline customer service, while intelligent systems support financial forecasting and risk assessment. By increasing efficiency and reducing costs, AI helps businesses stay competitive in an increasingly data-driven economy. In addition to improving operations, AI enables real-time insights that help businesses respond quickly to market changes and customer needs. Predictive analytics powered by AI can forecast trends, identify opportunities, and prevent potential issues before they arise. In sectors like retail, AI helps tailor product recommendations, while in logistics, it enhances inventory management and delivery efficiency. As AI technologies continue to evolve, they are becoming essential tools for innovation, growth, and long-term strategic planning in modern business.
AI in Customer support
Artificial intelligence is transforming customer support by providing faster, more efficient, and personalised service. AI-powered chatbots and virtual assistants handle routine inquiries around the clock, freeing up human agents to focus on complex issues. These systems use natural language processing to understand customer needs and deliver accurate responses instantly. Additionally, AI analyses customer interactions to identify trends and improve service quality. By enhancing responsiveness and satisfaction, AI helps businesses build stronger relationships with their customers. Moreover, AI-driven customer support can proactively address potential problems by anticipating customer needs through data analysis, leading to quicker resolutions. Artificial intelligence-powered chatbots play a central role in modern customer support by providing instant, 24/7 assistance. These chatbots use natural language processing to understand and respond to customer queries in a conversational way, making interactions feel more human and personalised. They can handle a wide range of tasks – from answering FAQs to processing orders- allowing businesses to deliver quick and consistent support without overwhelming human agents. As AI chatbots learn from each interaction, they continuously improve their accuracy and ability to resolve issues, further enhancing the customer experience.
Crowdy.ai
Crowdy is an artificial intelligence-based chatbot that can be easily integrated into your website. It runs on OpenAI using ChatGPT and Claude Sonnet, which can communicate like a real person and help to collect more leads from your company website by fuelling customer interest in your services and products. The Crowdy chatbot can be trained with your own data to answer questions and dialogue based on the needs of your business in a tone of your choosing. The Crowdy chatbot turns customer questions into conversations and provides personalised answers like a member of your company’s support team. Crowdy uses machine learning to understand customer questions and extracts information from content on your website and previously uploaded materials to create detailed answers. Our AI chatbots offer full customization with 32 distinct parameters, enabling us to tailor each assistant to perfectly align with your company’s specific business functions and customer engagement goals. We’re committed to creating AI solutions that not only serve your clients effectively but also embody your brand’s unique voice and values. Whether your goal is to increase conversions, enhance customer satisfaction, or streamline interactions, Crowdy.ai is here to bring your vision to reality. Count on us to revolutionise your online communication- one intelligent interaction at a time. At Crowdy.ai, we specialize in designing and deploying smart AI-powered chatbots that elevate customer service and boost sales on your website. Our comprehensive solutions seamlessly integrate with your business processes, allowing you to engage visitors, answer questions, and guide customers through their purchasing journey – all automatically and in real time.
Q&A session + open discussion
- Opportunity to ask any questions to the Crowdy team
- Discussion on the future of AI in customer experience Personalised recommendations and insights from developers