On 1 July, Crowdy team will hold a conference on Artificial Intelligence in Business and Customer Service at Navigator maja, Laeva 2, Tallinn.
During the seminar, our employees will cover the following topics in detail:
- The future is already here: AI technologies transforming chatbots today
- AI chat bots for different business domains
- How to create a seamless customer experience with AI
- How companies are increasing sales with chatbots. Customer case studies.
- How Crowdy chatbot can improve customer experience in your company
Crowdy Conference Programme
Date: 1 July 2025
Venue: Navigator maja, Laeva 2, Tallinn
Time: 10:00 – 14:30
- 09:30 – 10:00 Registration of participants, welcome coffee
Welcome! A chance to mingle with the Crowdy team, meet other participants and get ready for a busy day.
- 10:00 – 10:15 Conference Opening
Welcome speech from the head of Crowdy OÜ
– Company’s mission and a look into the future: how AI is changing business communications.
- 10:15 – 10:45 The future is here: AI technologies transforming chatbots
– An overview of current advances in artificial intelligence
– How current generative AI and NLP models work
– The technologies behind Crowdy chatbots
– Why personalisation is more important than scripts - 10:45 – 11:15 AI chatbots for different industries: adapting to the business model
– How customised bots are created to meet the needs of specific industries:
– Financial Services
– E-commerce
– Real Estate
– Healthcare
– Education
– Legal and consulting services
– Examples of integration into websites and CRM
– Multilingual scenarios: how support for more than 30 languages works - 11:15 – 11:30 Coffee break and networking
- 11:30 – 12:00 How to create a seamless customer experience with AI
– Integrating chatbots into website, messengers and other channels
– Scenarios that really work: from FAQs to application processing
– Automation and human contact: where is the balance?
– Data collection and user behaviour analytics - 12:00 – 12:30 Customer cases: how companies increase sales with Crowdy chatbots
– Real stories of implementation: from idea to result
– Conversion growth up to 30% after implementation
– How chatbot helps to reduce the workload on staff
– Increasing repeat visits and improving NPS - 12:30 – 13:00 How Crowdy chatbot can change your sales funnel
– Dialogue as a sales tool
– Automatically qualify leads
– Customising trigger responses and action logic
– Integrations with forms, email, calendars, CRM - 13:00 – 13:30 Q&A session + open discussion
– Opportunity to ask any questions to the Crowdy team
– Discussion on the future of AI in customer experience
– Personalised recommendations and insights from developers - 13:30 – 14:30 Networking and individual consultations
– Opportunity to interact with our 1:1 team
– Prototype presentations and examples of custom bots
– Sign up for a free site audit and chat funnels