Artificial intelligence in public sector

In recent years, the active adoption of artificial intelligence has completely changed the face of many industries, to say nothing of the public sector. AI use in public institutions allows new perspectives on raising efficiency and reducing costs, improving the quality of services provided for citizens via government websites and portals. Legal regulation related to AI in the public sector will be necessary, with a clearly defined legal framework for liability, data protection, and ethical issues. Generally, artificial intelligence can automate many processes, free up time to deal with routine tasks, and avoid engaging an entire group of people who would otherwise be busy counselling clients, hence significant cuts in salaries and management costs. AI is able to process large amounts of data, putting government officials in a better position to respond in an even more timely and more precise manner to queries presented by citizens. Besides, AI systems can be implemented to make individualized service deliveries to the citizen based on his or her exact needs and previous request history. Moreover, the implementation of AI increases transparency in administrative procedures and provides a better perspective on how they are implemented. AI does analyse data on the activity of public institutions and creates reports on actions of civil servants. As a result, increasing citizens’ trust in authorities is managed easily. Artificial Intelligence is a powerful tool that may radically change an approach to analysis and customer service in general. Legal and ethical issues should be weighed carefully for the successful and safe implementation of AI with data protection and citizens’ personal privacy. Our company could implement the latest and proven solutions based on more than 15 years of customer experience, which enables the optimization of costs by hastening the processing of customer requests.

Artificial intelligence in public sector