Frequently Asked Questions

Crowdy is an artificial intelligence-based chatbot that can be easily integrated into your website. It runs on OpenAI using ChatGPT and Claude Sonnet, which can communicate like a real person and help to collect more leads from your company website by fuelling customer interest in your services and products. The Crowdy chatbot can be trained with your own data to answer questions and dialogue based on the needs of your business in a tone of your choosing. The Crowdy chatbot turns customer questions into conversations and provides personalized answers like a member of your company's support team. Crowdy uses machine learning to understand customer questions and extracts information from content on your website and previously uploaded materials to create detailed answers.

You can use Crowdy for customer support by training it with your customer support data. You can provide Crowdy with your customer support scripts, FAQs, company website and other important information, and then Crowdy can answer your customers' questions. Crowdy is an artificial intelligence-based customer support chatbot that can fully automate the answers to basic questions that customers visiting your company website may have. You can also provide Crowdy with your customer service email address, and Crowdy will be able to redirect the conversation to your customer service team.

The easiest way is to install Crowdy on your website. You provide the website address and Crowdy will do the rest. The Crowdy chatbot created on the basis of artificial intelligence will analyze your entire website, and this will be the best starting point to start its work. You can also provide additional information: email correspondence with customers of your company (without providing personal data) - the chatbot will analyze all this correspondence and will communicate with customers in this tone.

After creating a chatbot, you will receive a code snippet that you can copy and paste into your website. The chatbot widget will appear on your website and will be ready to answer your customers' questions. The whole process will take no more than 5 minutes. The manager of our company will guide you through the whole process of creating and configuring a chatbot and will provide you with a code fragment that you can copy and paste on your website, after which a fully customizable Crowdy chatbot on your website will be ready to answer questions related to your business, goods or services that you offer, taking into account all the nuances and the smallest details.

Yes, you can use Crowdy to answer questions about your products, provide product recommendations, and help your customers with their orders (e.g., checking order status, shipping details, etc.). Crowdy can also help you with customer support by answering frequently asked questions and redirecting the conversation to your customer service team when needed. Our development team can also customise the chatbot to guide the customer from the point of entering the website to the point of paying for the order on the website.

The Crowdy chatbot can currently communicate with customers in more than 30 languages. You can provide the chatbot with additional instructions to respond only in the language of your choice. By default, the chatbot responds in the language of the customer's question - this also happens when the language of the question is different from the language the chatbot has been trained in. Multilingualisation allows your company to reach new markets and provide information about your company, products, and services in the native language of the new customers without hiring additional staff.

Yes, Crowdy is fully adaptable to work on mobile devices, tablets, and computers. It is fully adaptive and adjusts to the client's screen size.

Yes, you can give the chatbot customised instructions based on your business needs. You can set the chatbot to respond only in the selected language, you can give it a name and set goals. For example, the main goal of a chatbot for a service company might be to get contact information from as many customers as possible who visit the company's website. For an e-commerce company, the main goal could be to unobtrusively guide the customer through the entire purchase phase on the site (from the first visit to the moment of payment).

During the development of Crowdy, we conducted an in-depth analysis of leading chatbot platforms, identifying strengths and weaknesses. By pulling together the strengths and identifying areas for improvement, we created Crowdy as the leading artificial intelligence chatbot for a company's website offering products or services. We focused on providing exceptional ease of use, rapid deployment, high-quality responses, and took into account our own 15 years of experience in business, advising customers, providing all the information they need, as well as experience in online marketing and sales. In addition, Crowdy stands out as the most personalised chatbot available on the market today.

Apart from the information provided by the chatbot, you can change its colour, photo, name, chatbot welcome message, size, and add your company logo.

One message is considered when a user sends a message to the bot and the bot generates a reply. You can set up a chatbot dialogue with a client (for example, by limiting it to a maximum of five messages) and, when the message limit is reached, request the client's contact details so that the company manager can contact him/her in the future. Also, your company manager can intercept the dialogue with the customer at any time and continue communication.

A conversation when using a Crowdy chatbot is an interaction with a customer initiated through any channel integrated with Crowdy that has at least one response from our AI chatbot. Even if Crowdy responds multiple times to resolve a customer issue, or if a customer leaves the chat window and returns to it later, it still counts as one conversation.

One active chatbot can support an unlimited number of chats with users.

Yes. The chatbot can pass the chat to your company manager or forward all correspondence with the customer to your email.

A chatbot can function as the first line of your support team and answer recurring questions. It can assist customers after hours depending on the settings you select.

We accept major credit cards including Visa, Mastercard, and bank transfer payment.

Crowdy chatbot collects information about customers during a chat. It can automatically segment the collected contacts and send them to your CRM or email.

Yes. You can use your chatbots on multiple sites and communication channels.

Yes, you can. You can downgrade or upgrade your subscription at any time. Please note that any changes to your subscription will take effect immediately upon agreement with our company manager.

Yes, you can add Crowdy to multiple sites and/or online shops. Please note that the chat widget will use the same appearance and behaviour settings on all your sites/stores. This means it will have the same colour scheme, go online/offline according to the same hours of operation, and use the same customer communication scripts, etc. If you want to have different customer communication algorithms and different chatbot behaviour for each site, it will be necessary to individually configure each chatbot. Accordingly, if different sites/businesses offer different services or products, you will need to sign a separate cooperation agreement for each site and configure the chatbot individually.